Expert Nuance Dragon Support You Can Rely On
When Dragon stops working, your productivity stops with it. For more than 15 years, we have helped individuals, doctors, lawyers and businesses fix almost every kind of technical issue with Nuance Dragon speech recognition software.
Whether Dragon will not install, refuses to activate, cannot hear your microphone, or keeps misrecognizing your words, our experienced technicians find the cause and fix it quickly. We support every major Dragon edition, from older Dragon NaturallySpeaking releases to the latest Dragon Professional and Dragon Medical One.
Our goal is simple: get you dictating again with accuracy and confidence, without hours of trial and error.
Dragon Products We Support
We provide technical support for all major Nuance Dragon editions, including current and older versions:
- Dragon Professional (Individual and Group) for business users
- Dragon NaturallySpeaking Home, Premium and Professional (all versions)
- Dragon Medical One and Dragon Medical Practice Edition for healthcare
- Dragon Legal and Dragon Legal Individual for law firms
- Dragon Professional Anywhere for cloud-based dictation
- Dragon Anywhere mobile dictation app
- PowerMic and other Nuance dictation microphones and devices
Not sure which version you have? Our technicians can identify it for you in minutes.
Common Dragon Issues We Fix
Over 15 years, we have seen and solved nearly every Dragon problem. Here are the issues customers bring to us most often:
Issue area | What we fix |
|---|---|
Installation | Setup failures, missing files, installation errors and stuck installers |
Activation and licensing | Activation errors, serial number problems, license transfers to a new computer |
Microphone and audio | Microphone not detected, poor audio quality, USB and Bluetooth headset setup, PowerMic issues |
Recognition accuracy | Misrecognized words, slow response, vocabulary training, accent and voice tuning |
User profiles | Corrupted profiles, profile backup and restore, migrating profiles between versions |
Crashes and errors | Dragon freezing, not responding, crashing on startup, error messages |
Compatibility | Windows 10 and 11 issues, Microsoft Word, Outlook, browsers and EHR software |
Upgrades | Moving to a newer Dragon version without losing your custom words and commands |
Custom commands | Creating, importing and fixing voice commands and macros |
If your problem is not listed, contact us anyway. Chances are we have solved it before.
How Our Dragon Support Works
Getting help is quick and simple:
- Contact us by phone, email or our contact form and describe the Dragon problem you are facing.
- Diagnosis: a technician reviews your Dragon version, computer setup and error details to find the root cause.
- Secure remote session: with your permission, we connect to your computer remotely and fix the issue while you watch.
- Testing: we confirm Dragon is working correctly, including your microphone, profile and dictation accuracy.
- Follow-up tips: we share practical advice to help you avoid the same problem in future.
Why Choose Our Dragon Support Services
- 15+ years of Dragon experience: we have worked with Dragon since its early NaturallySpeaking days and know its quirks inside out.
- Almost every issue covered: from a simple microphone setting to a corrupted profile or failed activation.
- Fast remote help: most problems are fixed in a single remote session, with no need to ship your computer anywhere.
- All versions supported: old or new, home or enterprise, we can help.
- Clear, friendly communication: we explain the fix in plain language, without technical jargon.
- Data safety first: we back up your Dragon profile and custom words before making any changes.
Who We Help
- Doctors, clinics and hospitals using Dragon Medical for clinical documentation and EHR dictation
- Lawyers and legal professionals using Dragon Legal for briefs, contracts and correspondence
- Writers, students and home users who dictate documents and emails
- Businesses and IT teams managing Dragon across multiple users
- Users with disabilities or RSI who depend on Dragon for hands-free computer control
For users who rely on Dragon every day, we know that quick and dependable support is essential.
Frequently Asked Questions
Why is Dragon not recognizing my voice correctly?
Poor accuracy usually comes from microphone placement, background noise, a damaged user profile or incorrect audio settings. We check each of these and retrain your profile if needed.
Dragon says my microphone is not detected. Can you fix it?
Yes. We check Windows sound settings, drivers, USB ports and Dragon’s audio setup, then run the microphone check so Dragon hears you clearly.
Can you help me move Dragon to a new computer?
Yes. We help with license transfer, reinstallation and moving your user profile, custom words and commands to the new computer.
Do you support older versions of Dragon NaturallySpeaking?
Yes. We support older versions as well as the latest releases, and can advise you if an upgrade would solve your problem.
Is remote support safe?
Yes. We only connect with your permission, using secure remote software, and you can watch every step. The session ends when the fix is complete.
Does Dragon work with Windows 11?
Recent Dragon versions support Windows 11, but older versions can have problems. We can check your version and fix compatibility issues.
Get Your Dragon Working Again Today
Don’t let a Dragon error slow you down. Our experienced team is ready to diagnose and fix your issue quickly.
Call us at +1-310-513-5006 speak with a Dragon support specialist today.